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If you are a veterinary professional that wants to improve the lives of your patients and their people, then the Partners for Healthy Pets initiative was designed specifically with you in mind.
Follow up is key to the health and well-being of all of your patients.
Forward booking simply means scheduling ALL patients’ next appointments before they leave the practice after their current visit. This should be done for medical progress exams and for preventive healthcare exams. Forward booking ensures your patients receive the highest quality care at the right time.
Partners for Healthy Pets and Veterinary Medical Association Executives (VMAE) have designed the suite of tools below to help you implement forward booking in your practice. When you put all of the pieces together, the result is healthier patients and a healthier practice.
Find Forward Booking inspiration here! See how your peers are successfully implementing Forward Booking in their practice!
Review and download, THE KEY TO FORWARD BOOKING APPOINTMENTS: Unlock the Potential of a Best Practice for Your Practice, a roadmap to the forward booking tools below. This guide provides a step-by-step outline of the tools to use to implement forward booking in your practice.
Use THE KEY TO FORWARD BOOKING APPOINTMENTS: Unlock the Potential of a Best Practice for Your Practice as a roadmap to the forward booking tools below. When you put all the forward booking pieces together, the result is healthier patients and a healthier practice.
A 12-page training guide packed with everything you need to know about forward booking.
The guide includes tips, examples of effective client-healthcare team conversations, and a “roles and responsibilities” checklist for every team member. Have your practice become a united front when it comes to booking ALL of your patients’ next appointments.
Read the White Paper to discover how forward booking leads to better patient care and the evidence that it works!
This less than 2-minute video demonstrates examples of how to effectively communicate about forward booking when clients first arrive at the practice.
Discussion questions are included in the video.
This 3-minute video shows a short, informal team “huddle,” demonstrating how the management team communicates their support for forward booking and how the team members explain their perspectives.
Discussion questions are included in the video.
This less than 2-minute video demonstrates how team members can provide peer-to-peer support that is important in implementing forward booking in a practice.
Discussion questions are included in the video.
This 2-minute video gives a good example of how the practice veterinarian can help set expectations with the pet owner about forward booking by mentioning it at the end of the appointment.
Discussion questions are included in the video.
This 2-minute video shows how the receptionist makes the next appointment for the pet before the client leaves the practice. The video demonstrates effective examples of how to handle client concerns and objections about forward booking.
Discussion questions are included in the video.
This less than 2-minute video provides examples of effective ways for both the veterinarian and receptionist to talk about forward booking with clients and how to address client objections.
Be sure to download the accompanying discussion guide.
Remind clients and team members that all patients’ next appointments should be on the books before they leave your practice. Download any (or all) of the four, high-resolution posters that can be framed in either an 8.5” X 11” or 11” X 14” format. These eye-catching posters are all in an easy-to-download PDF format and can be conveniently printed right at your practice!
